Article 1 : Purpose
These Terms of Sale (the "ToS") govern the conditions for subscribing to, providing and paying for subscriptions to the Services of Olympe AI, a SASU with share capital of €12,000, registered office 2 route de Cresnes, 60119 Hénonville, RCS Beauvais 102 023 496, VAT FR95102023496 ("Olympe AI").
They apply to any Customer, whether a professional (acting for purposes within their commercial, industrial, craft or professional activity) or a consumer (a natural person acting for purposes outside such activity, within the meaning of the introductory article of the French Consumer Code). Certain provisions apply specifically to one or the other category and are then expressly identified.
Any subscription implies unreserved acceptance of these ToS and the ToU.
Article 2 : Description of plans
Olympe AI offers the following subscription plans (prices excluding tax):
| Plan | Monthly price (excl. tax) | Creator+ |
|---|---|---|
| Starter | €29.99 | See availability note |
| Pro | €59.99 | See availability note |
| Ultimate | €99.99 | See availability note |
| Business | €199.99 | See availability note |
| Enterprise | On quote | As quoted |
Creator+ availability: Creator+ is announced as “coming soon” as of the date these terms were updated. The table above does not, by itself, grant any right of access to Creator+. Its availability, any inclusion and its functional scope are exclusively those stated in the order form, special terms or offer in force at the time of subscription.
The detail of features, quotas and limits of each plan is presented on the Website at the time of subscription. Olympe AI reserves the right to change the composition of plans; any substantial change unfavourable to the Customer during the subscription will be notified under the conditions of Article 12.
Article 3 : Prices
3.1. Prices and VAT
Prices are stated excluding tax. For consumer Customers and non-taxable Customers, the corresponding all-taxes-included price, including VAT at the applicable rate, is displayed before order validation.
3.2. EU taxable professionals
For VAT-taxable professionals established in another EU Member State who provide a valid intra-EU VAT number, the reverse charge of VAT may apply.
3.3. Price changes
Olympe AI reserves the right to change its prices at any time. New prices apply to new subscriptions and, for ongoing subscriptions, from the next renewal period, after prior notice to the Customer under the conditions of Article 7.
Article 4 : Free trial
4.1. Terms
Olympe AI offers a 7 (seven)-day free trial. Subscribing to the trial requires registering a valid payment method (bank card).
4.2. Automatic conversion
At the end of the trial period, and unless cancelled by the Customer beforehand, the subscription is automatically converted into a paid subscription according to the plan and billing frequency chosen, and the registered payment method is charged the corresponding amount.
4.3. Information and cancellation of the trial
The Customer is informed, before subscribing and then by a reminder sent before the end of the trial, of the trial end date, the amount that will be charged, and how to cancel. The Customer may cancel the trial at any time before its end from their personal space; no amount is then charged.
Article 5 : Subscription and formation of the contract
5.1. Order process
Subscription is made online. The Customer selects their plan and frequency (monthly or annual), enters the required information, reviews the ToS and ToU, then validates their order.
5.2. Double-click (consumers)
In accordance with Article 1127-2 of the French Civil Code, the consumer Customer can check the details of their order and the total price, and correct any errors, before confirming it to express their definitive acceptance. Order validation constitutes conclusion of the contract.
5.3. Confirmation
A confirmation e-mail summarising the order is sent to the Customer.
Article 6 : Payment
6.1. Payment provider
Payments are processed via the payment service provider Stripe. Olympe AI does not have access to full bank card data, which is processed securely by Stripe.
6.2. Terms
Payment is made by bank card, upon subscription and then at each due date (monthly or annual) by automatic charge to the registered payment method, according to the frequency chosen. An invoice is made available to the Customer in their personal space.
6.3. Payment default
In the event of rejection or failure of payment, Olympe AI may suspend access to the Services after informing the Customer and failing remedy. For professional Customers, any late payment automatically gives rise to late-payment penalties at a rate equal to three times the statutory interest rate, as well as a fixed recovery indemnity of €40 (Articles L441-10 and D441-5 of the French Commercial Code).
Article 7 : Duration, automatic renewal and termination
7.1. Duration
The subscription is taken out for the chosen period (monthly or annual) and takes effect upon conversion of the trial or subscription to a paid plan.
7.2. Automatic renewal
The subscription is automatically renewed for successive periods of the same duration (monthly or annual), unless cancelled by the Customer under the conditions below.
7.3. Consumer information on renewal ("Chatel" Act)
In accordance with Article L215-1 of the French Consumer Code, Olympe AI informs the consumer Customer, in writing (e-mail), no earlier than three months and no later than one month before the end of the current period, of the option not to renew their subscription. In the absence of such information within this period, the Customer may terminate the subscription free of charge at any time from the renewal date, with any amounts paid beyond that date being refunded.
7.4. Termination by the Customer
The Customer may terminate their subscription at any time from their personal space. Termination takes effect at the end of the current period (monthly or annual), with access to the Services maintained until that date, subject to the refund conditions of Article 9.
7.5. Termination by Olympe AI
Olympe AI may terminate the subscription in the event of breach by the Customer of the ToU/ToS, under the conditions of the ToU, or in the event of discontinuation of a plan, subject to reasonable notice and the refund of any prepaid, unused amounts.
Article 8 : Right of withdrawal (consumer Customers)
8.1. Principle
In accordance with Articles L221-18 et seq. of the French Consumer Code, the consumer Customer has a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons.
8.2. Exercise
To exercise this right, the Customer notifies their decision by an unambiguous statement to contact@olympe-ai.fr, or using the standard withdrawal form set out in the appendix to these terms.
8.3. Immediate performance and waiver
As the Services constitute the supply of a service / digital content not supplied on a tangible medium, a Customer who wishes performance to begin before the end of the withdrawal period is asked to make an express request. The Customer is informed that:
- for a service whose performance began at their express request and is fully performed before the end of the period, they lose their right of withdrawal (Article L221-28, 1°);
- for the supply of digital content, a Customer who expressly consents to the start of performance and acknowledges waiving their right of withdrawal loses that right (Article L221-28, 13°).
Absent a waiver, and if the Customer withdraws after requesting the start of performance, they owe an amount proportionate to the service provided up to the communication of their withdrawal.
The right of withdrawal does not apply to professional Customers.
Article 9 : Refund policy ("satisfaction or refund")
Independently of the statutory right of withdrawal, Olympe AI offers all its Customers the following commercial guarantee:
- The Customer may request a pro-rata refund of amounts paid for the current period provided their request is made within fourteen (14) days of the first payment of the subscription (date of trial conversion or paid subscription).
- Beyond this 14-day period, no refund is due; the subscription continues until the end of the paid period and then ends if the Customer has cancelled it.
- The refund, where due, is made via the original payment method within fourteen (14) days of acceptance of the request.
Article 10 : Service level (SLA)
Olympe AI undertakes to use the necessary means to ensure the availability and performance of the Services at the following levels:
- Availability rate: 99% per calendar month, excluding scheduled maintenance (announced in advance) and force majeure.
- Support: handling of requests sent to support within a maximum of 48 business hours.
Enhanced service-level commitments may be provided, on request, under an Enterprise contract. Availability means the accessibility of the Services, excluding unavailability attributable to the Customer, their equipment, their internet connection or third-party providers.
Article 11 : Intellectual property
Ownership of Generated Content and the licence over User Content are governed by Article 7 of the ToU. Olympe AI's intellectual property over the Services is reserved in accordance with Article 10 of the ToU.
Article 12 : Liability and warranties
12.1. Best-efforts obligation
Olympe AI is bound by a best-efforts obligation in providing the Services.
12.2. Limitation (professional Customers)
Towards professional Customers, and except in the event of gross negligence or wilful misconduct, Olympe AI's total liability under the contract is limited to the amounts actually paid by the Customer during the twelve (12) months preceding the triggering event. Indirect damages (loss of operations, turnover, data, image, loss of profit) are excluded.
12.3. Legal warranty (consumer Customers)
The consumer Customer benefits from the legal warranty of conformity of digital content and services (Articles L224-25-1 et seq. of the French Consumer Code) as well as the warranty against hidden defects (Articles 1641 et seq. of the Civil Code). None of these provisions may deprive the consumer of these warranties.
12.4. AI-generated content
The Customer acknowledges that Generated Content results from AI processing that may contain imperfections and that it is for them to check it before use. Olympe AI does not warrant the complete absence of errors in Generated Content.
Article 13 : Personal data
The processing of personal data in performing these terms is described in Olympe AI's Privacy Policy. Where Olympe AI acts as a processor of data handled on behalf of a professional Customer, the parties conclude, where necessary, a Data Processing Agreement (DPA) compliant with Article 28 of the GDPR.
Article 14 : Force majeure
Neither party shall be liable for a failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code.
Article 15 : Dispute resolution
15.1. Prior complaint
Any complaint must be sent to contact@olympe-ai.fr.
15.2. Governing law and jurisdiction
These ToS are governed by French law. Failing amicable resolution, the dispute will be brought before the competent French courts. The consumer Customer may, at their choice, bring proceedings before the court of their place of residence.
Appendix : Standard withdrawal form (consumers)
To Olympe AI, 2 route de Cresnes, 60119 Hénonville, contact@olympe-ai.fr:
I hereby give notice of my withdrawal from the contract for the subscription to the Services below:
- Ordered on: ____________________
- Customer name: ____________________
- Customer address: ____________________
- Date: ____________________
- Signature (if notified on paper): ____________________
Do you have a question about this document? Contact our team.