Terms of sale

These Terms of Sale apply to OLYMPE AI subscriptions and services purchased by a business for professional purposes. Together with the order summary, any quote, DPA and special terms, they form the agreement between the parties.

The person placing the order warrants that they are authorised to bind the customer. OLYMPE AI may request information required for identification, invoicing and fraud prevention.

Starter, Pro, Ultimate and Business differ by monthly video-minute allowance, export quality, formats, seats, Creator Plus access and team features. Only specifications in the order summary or signed quote are contractual.

Before confirmation, customers can review and correct the plan, quotas, total price excluding and including tax, billing cycle, trial period, first-charge date and key limits. Through an unticked checkbox they accept the Terms of Use, these Terms, the order and, where required, the DPA. An order becomes binding after confirmation and validation of payment or the payment method. An acknowledgement and durable copy of the accepted version must then be sent to the customer and retained with the subscription evidence.

Prices are stated in euros excluding tax. VAT and other applicable taxes are added according to the customer’s situation. Price changes are notified before the next renewal; customers may cancel before that date if they do not accept the new price.

The free trial lasts 7 days and requires a payment card. Unless cancelled before it ends, it automatically converts to a paid subscription at the price and billing cycle displayed at sign-up. The first payment date and amount are shown before confirmation.

Payment is made using the methods shown at checkout and processed by a secure payment provider. Invoices are provided electronically. Customers must keep billing information accurate and maintain a valid payment method.

If an invoice is not paid by its due date, late-payment interest is automatically due from the following day without reminder. The rate is the European Central Bank rate for its most recent refinancing operation plus ten percentage points and may never be lower than three times the French statutory interest rate. The ECB rate in force on 1 January applies to the first half of the year and the rate in force on 1 July to the second half. A fixed €40 recovery indemnity is due for each late invoice; substantiated additional recovery costs may be claimed when they exceed that amount. These details also appear on each invoice.

Subscriptions run for the selected billing period and renew automatically for an identical period until cancelled. Customers may cancel through their account or the channel stated in the agreement. Cancellation takes effect at the end of the paid period unless otherwise agreed in writing.

Business customers may request a refund at refund@olympe-ai.fr within 14 days of the relevant payment, provided strictly less than 25% of the applicable allowance has been used. The refund is proportional to the unused allowance, not the remaining time: amount paid for the subscription concerned × (remaining allowance / allocated allowance). For example, using 10% of the allowance entitles the customer to 90% of the amount paid. The reference allowance is the total allocated for the paid billing period: one monthly allowance for monthly billing, three monthly allowances for quarterly billing and twelve for annual billing. Both the 25% threshold and the refund calculation use this same total, less usage attributed to that period. Future monthly allowances within the paid period count towards the calculation without becoming available to use early. For example, an annual subscription with 300 minutes per month has a reference allowance of 3,600 minutes. Usage and the calculation are detailed in the response. This commercial policy does not limit mandatory rights, billing-error corrections or remedies for a breach by OLYMPE AI. Statutory exceptions, including Article L. 221-3 of the French Consumer Code where applicable, remain reserved.

Under the EU Data Act, customers may request a switch to another provider, to their own infrastructure or deletion. Contractual notice does not exceed two months; transition is normally limited to thirty days and at least thirty further days are allowed to retrieve data. OLYMPE AI maintains reasonable continuity and security during exit, then deletes the relevant exportable data and digital assets after the agreed retrieval period, except where retention is legally required.

The order, documentation or reversibility schedule must exhaustively list categories and formats that can actually be exported — including footage, renders, metadata, settings, assets and configurations — and protected internal data excluded from export. Any switching charges do not exceed direct costs until 11 January 2027 inclusive and are removed from 12 January 2027 unless the Regulation permits an exception. Promised portability must be technically tested before sale.

Customers provide usable content, respect rights of people and owners, review outputs before publication and keep required backups. They use the service within plan limits and do not bypass quotas, rights or security controls.

OLYMPE AI uses reasonable efforts to provide the service and support. Maintenance windows, support levels, response times and any SLA are those stated in the plan or Business contract. No numerical availability is guaranteed unless expressly contracted.

Each party protects confidential information received under the agreement. When OLYMPE AI processes personal data for the customer, roles, instructions, security measures and subprocessors are specified in the applicable data processing agreement.

OLYMPE AI retains rights in the platform, models, components, interfaces and documentation. Customers retain rights in uploaded content and outputs to the extent allowed by their own licences. Third-party assets are not transferred beyond their accompanying licence.

For a remediable breach, the affected party is given a reasonable cure period stated in a formal notice. OLYMPE AI may immediately suspend only the access necessary where use is manifestly illegal, compromises security, infringes a third party or threatens the service; it informs the customer of the grounds and restores access when the risk ends, unless prohibited by law. An uncured material breach may lead to termination without depriving the customer of data retrieval under the applicable switching terms.

In the event of conflict, signed special terms or a quote prevail over the order summary, followed by the DPA for data processing, these Terms of Sale and then the Terms of Use. Documents identify their version and date. The contract language stated in the order governs; otherwise the French version prevails and translations are provided for convenience.

Orders, acceptances, versions, timestamps, invoices and communications retained under conditions preserving integrity may be used as evidence, subject to any admissible contrary evidence. Contractual notices are sent to the account details or contacts stated in the agreement and the customer keeps them current. Material changes and documents required on a durable medium are delivered in a form the recipient can retain.

If a provision is held void, unlawful or unenforceable, the remaining terms continue and the parties seek a lawful provision with the closest possible economic effect. A delay in exercising a right does not waive that right. No term excludes a mandatory rule or liability that cannot lawfully be limited.

Each party is liable for proven direct loss caused by its breach. Unreviewed publication, missing rights, degraded source material or a third-party service release OLYMPE AI only to the extent that they actually caused the loss and no fault of OLYMPE AI contributed to it. Any cap must be expressly stated in the order or agreement and remain consistent with the essential obligation, insurance and liabilities that cannot legally be limited.

Neither party is liable for delay caused by an event outside its reasonable control that meets the legal test for force majeure. The affected party informs the other and seeks to mitigate consequences.